Celebrating the dreamers among us
Ours is a nation of dreamers. We grow up believing that just about anything is possible. But dreams change along the journey of life, as we discover new opportunities and face unforeseen challenges. That’s where insurance comes into play.
We visited the Zimnys of Lockport, Ill., to hear their compelling story of how Russell Zimny pursued the American Dream of family, home and business. It’s a real-life illustration of how dynamic dreams are … we start out in full pursuit of a dream, only to find our perspectives shift, our dreams change or we encounter obstacles along the way.
Across our 19 operating states, American Family helped preserve our customers’ dreams with anticipated payments of $3.4 billion for claims occurring in 2012. That amount included $840.6 million for damage caused by storms, tornadoes and wildfires.
We also marked our 85th anniversary with the opening of DreamBank, a place dedicated to the inspiration, celebration and protection of dreams for individuals, families and the community in our hometown of Madison, Wis.
Late in the year, we expanded our family with the acquisition of Permanent General, a group of companies that writes direct non-standard auto insurance. Permanent General is successful and growing, and the addition improves our ability to meet our diverse customer needs and preferences.
Our customers like the changes we’ve implemented in recent years – customer satisfaction and customer loyalty measures are at record highs. We will continue to refine our products and services, and we’ll also start serving customers in new parts of the country.
It’s an exciting time in our family, and we’re so grateful you trust us to protect your dreams.
Editor’s note: You can read the stories – and the financial reports – from our 2012 Annual Report on our website.