Colorado Black Forest fire keeps American Family on alert

Colorado wildfire updateIt’s a familiar experience for American Family Insurance claims teams – prepared on the periphery of a natural disaster scene, anticipating the all-clear from authorities to get into the damaged area and begin helping our customers.

In this case, the Black Forest wildfire northeast of Colorado Springs already is being described in the news media as the most destructive wildfire in Colorado history.  Officials say the wildfire has caused two deaths and destroyed at least 380 homes. More than 38,000 residents have been evacuated.

As of Friday morning (June 14, 2013), American Family had received 26 claims for destroyed homes, three claims for destroyed business properties and more than 50 claims for smoke damage or additional living expenses for customers ordered to evacuate from their homes.

Overlaying the fire observations provided by law enforcement with American Family’s maps showing where our customers live, our claims teams will know where to focus once the fire subsides.

Our responders are using waiting time wisely, preparing to spring into action once authorities allow us to enter the fire zone.

  • We’ve dispatched 15 adjusters to the site with three catastrophe managers. This on-site team will be supported by adjusters at other locations, serving as additional contacts for customers who have the most severe damage.
  • We’ve set up our catastrophe response vehicle at the Colorado Springs Civic Center, and we also staffed a second evacuation center at Palmer Ridge High School.
  • And, we’re sending a second response vehicle to the area, to be stationed at one of the primary evacuation sites set by the local authorities.

As firefighters continue to battle the wildfire, American Family is poised to fulfill our role when the flames and smoke clear. We are here in Colorado Springs … and we are here to help. 

Report a claim with American Family Insurance.Editor’s note: American Family Insurance customers affected by the Colorado wildfires can report claims by contacting our 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326), their local agent or by completing our online insurance claim form. Visit our website for answers to common questions about wildfire claims

by Steve Witmer on Fri, Jun 14 2013 3:20 pm
Posted by Steve Witmer on Fri, Jun 14 2013 3:20 pmSteve Witmer is a media relations manager for American Family Insurance.


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