Celebrating 85 years of customer service

Today is a day for celebration here at American Family … as we mark our 85th birthday! Eighty-five years in business, and you – our customers, agents and employees – made that happen. Thank you. 

You might not have known this, but American Family has been part of my family for almost as long as I can remember. I’ve actually celebrated 47 birthdays with American Family, starting back when my dad was an American Family agent in DeForest, Wis. in the '60s. I followed in my dad’s footsteps in 1985 and became an agent for our company, after working a couple years as a claims adjuster. Since then I’ve held a variety of leadership positions and today, I have the honor of serving as the CEO.

A milestone birthday like this gives us a chance to celebrate what we’ve accomplished. And it also gives us pause, to think about what’s ahead – including the opening of DreamBank in Madison, Wis., today. Across all our sites, our employees are giving back to their communities this week as a way to say thanks for your support over the past 85 years. We'll share some pictures in a few days.

As a company, we've seen a lot of changes – especially in the past few years.  But one thing that won’t change is our focus on taking care of our customers. I can tell you nothing makes me happier than hearing from a customer thanking our agents or our claims team for taking care of them.

Our birthday celebration gives us a chance to again say thanks – to our agents and employees for the great work they do, and to our customers who've been with us for many of these birthdays. We appreciate the trust you have in us. We know you depend on us to be there when you need us the most – just like family.

About the author:  Jack Salzwedel is the chief executive officer of American Family Insurance. You can follow him on Twitter @AmFamJack, where he shares his thoughts on the insurance industry, the economy and his favorite sports teams – in 140 characters or less.

by Jack Salzwedel on Wed, Oct 03 2012 2:01 pm
Posted by Jack Salzwedel on Wed, Oct 03 2012 2:01 pm


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