Being Honored for the Honor of Serving Others

by John Neppl on Fri, Jan 11 2013 6:45 am
Helping others is a big motivator for John Neppl, an American Family claims customer service manager who has served for 14 years in the military. He and a colleague were recently honored in a special way when at the U.S. Army All-American Bowl, sponsored by American Family Insurance.

Treating customers like family

by Monica Guerra-Aguilar on Tue, Nov 20 2012 5:38 pm
Monica Guerra-Aguilar manages American Family’s bilingual claims care center in Denver. She says representatives need to know more than the language to provide excellent service to our Hispanic customers.